Shipping & Returns

Shipping Policy

Thanks for shopping at our retail shop
If you are Australia based business, please visit our wholesale shop

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipping processing time

All orders are processed within 2+ business days.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Dispatching time | Estimated delivery time Shipment cost
Standard Free Shipping 1 hour | 2+ days Free

International Shipping Policy

Enterosgel Dispatching time from New Zealand and Australia warehouse- 1 hour.

Visit our New Zealand shop.

Contact us

If you have any questions on our shipping policy, contact us.


Return & Refund Policy


To be eligible for a return, your item must be unopened, unused and in a re-saleable condition with all packaging intact.

Your item must be in the original packaging.

You have 28 calendar days to return an item from the date you received it.

Your item needs to have the receipt or proof of purchase.

If you do not have your despatch note or invoice, please include an explanatory note quoting your order number and reason for return to the below address:

Medsilica Australia Pty. Ltd
55 Oceano St, Copacabana
NSW 2251, Australia


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.